The context

Psy-Chat was created to address an often overlooked need: to offer immediate psychological support during nighttime hours, when anxiety, loneliness and emotional crises can intensify and access to services is limited. The service is designed as a first level of listening and guidance, not as an ongoing therapeutic pathway.

The role of Salute360

Salute360 designed and integrated the digital infrastructure that makes Psy-Chat possible, handling the technological management of the service and its integration into a secure and reliable digital health ecosystem. The platform allows direct and confidential communication between user and psychologist, with the possibility of evolving the chat into online tele-visiting when needed.

How the service works

Psy-Chat is active every night and provides immediate access to online psychological support, without reservation. The service is run exclusively by qualified psychologists, not by bots or automated systems. The collection of master data is integrated as a protective measure, which is necessary to ensure responsible intervention in situations of possible risk.

Project value

Psy-Chat demonstrates how a digital service can offer real impact even in sensitive settings such as mental health by combining:

• immediate access
• qualified human presence
• continuity between chat and tele-visit
• security and confidentiality

Salute360 enables the service as an infrastructure, ensuring technological reliability and integration with other psychological support pathways.

A replicable model

This case study shows how Salute360 can support the creation of digital services with high social value by integrating technology, professionals and processes in a coherent and sustainable way.