Services & Technology
How the Salute360 ecosystem works along the patient journey
What does it mean to design a truly unified patient journey? It means making sure that each stage of the health journey is connected to the next, without fragmentation between tools, data, and services. Health360 is a technology ecosystem that accompanies the health journey through all its stages. It is an integrated infrastructure that coordinates access, clinical interactions, digital services and operational activities. To tell the story, we follow Emma's journey and, in parallel, what it enables for health professionals.
1
Understanding one's own health status
Access, Orientation and Empowerment
Emma's journey begins when she is trying to understand a health need. Health360 supports her with smart search tools and guidance systems that link information, services and possible pathways, helping her navigate from the start. For professionals, this stage makes needs clearer and more contextualized, within a system that enhances skills and services.
Emma's journey begins when she is trying to understand a health need. Health360 supports her with smart search tools and guidance systems that link information, services and possible pathways, helping her navigate from the start. For professionals, this stage makes needs clearer and more contextualized, within a system that enhances skills and services.
Modules and related technologies: Search & AI system, Multi-domain platform
2
First contact and comparison
Structured digital communication
When the need becomes more specific, Emma initiates an initial digital confrontation. Communication is secure, traceable, and designed to remain part of the journey. For the practitioner, dialogue takes place in a structured context, where information is not lost and prepares for next steps.
When the need becomes more specific, Emma initiates an initial digital confrontation. Communication is secure, traceable, and designed to remain part of the journey. For the practitioner, dialogue takes place in a structured context, where information is not lost and prepares for next steps.
Modules and related technologies: Physician-patient chat
3
Service search and reservation
Coordinated access to services
Once the need is defined, Emma identifies the most appropriate service and books an appointment. The diary is integrated into the patient journey and coordinates services, availability and professionals involved. For facilities and practitioners, it becomes a central tool for organizing activities.
Once the need is defined, Emma identifies the most appropriate service and books an appointment. The diary is integrated into the patient journey and coordinates services, availability and professionals involved. For facilities and practitioners, it becomes a central tool for organizing activities.
Modules and related technologies: Agenda
4
Visit or Televisit
Continuity of the clinical relationship
The visit, in-person or remotely, takes place in the same digital ecosystem. Televisit fits into the pathway without interrupting the flow of information and decisions. For the practitioner, performance is already linked to communications, documents, and next steps.
The visit, in-person or remotely, takes place in the same digital ecosystem. Televisit fits into the pathway without interrupting the flow of information and decisions. For the practitioner, performance is already linked to communications, documents, and next steps.
Modules and related Technology: Televisit
5
Economic management of the service
Payments integrated into the journey
Payment for services occurs within the journey. Reservations, services and transactions remain aligned and legible. For professionals and facilities, economic management is simpler and more integrated.
Payment for services occurs within the journey. Reservations, services and transactions remain aligned and legible. For professionals and facilities, economic management is simpler and more integrated.
Modules and related technologies: Payments
6
Logistics of care
From digital to physical, without discontinuity
When the path requires it, Salute360 coordinates operational activities on the ground, such as deliveries, pickups, and pharmacy-related Services. What is planned online finds continuity in the real world.
When the path requires it, Salute360 coordinates operational activities on the ground, such as deliveries, pickups, and pharmacy-related Services. What is planned online finds continuity in the real world.
Modules and related technologies: Logistics, E-commerce
7
Follow-up, prevention, and continuity
Pathways that don't stop
Emma's patient journey does not end with a single service.At Salute360, the journey continues through communications, preventive services, and wellness-oriented activities that enable ongoing, cross-cutting health care. In parallel, the platform supports professionals with training and refresher tools, contributing to the development of more structured care pathways over time.
Emma's patient journey does not end with a single service.At Salute360, the journey continues through communications, preventive services, and wellness-oriented activities that enable ongoing, cross-cutting health care. In parallel, the platform supports professionals with training and refresher tools, contributing to the development of more structured care pathways over time.
Modules and related technologies: Physician-patient chat, Digital training, Psynaxis
